Expense Management

One of the unique features of StartWrite is our Telecom Management Software (TMS) which can deliver enormous benefits to clients particularly when used in conjunction with our consultancy service.

The TMS records information on each call made which can then be analysed in any way that suits you. You can query the TMS database yourself and you can use our consultancy to help you:

Reduce your landline and mobile costs

Proper organisation of your staff's call costs can help to conserve company resources. Whether or not you choose to charge for personal calls, staff can be included in the internal audit process. Hence, staff are aware of the real monetary value of having a company mobile, and co-operation and understanding is improved.

Monitor productivity & allocate cross charges more effectively

Departmental management can easily appraise where staff activity is focused. These detailed reports analyse the contact staff have had with their customers or clients. Although usually associated with telephonist switchboards these statistics are becoming ever more valuable for home workers and their managers.

Ensure VAT compliance

It is an offence to claim back VAT on personal calls. Section 33 of the Customs & Excise VAT Guide (700) states, "You cannot treat VAT incurred on purchases of goods and services as input tax unless you intend to use those goods or services for the purpose of your business." Our TMS clearly defines the differences between personal and business calls to ensure VAT compliance.

Save on administration time and costs

Normal mobile bills provided by networks are long, confusing and onerous to evaluate. Our TMS will save you time and money by automatically calculating thousands of mobile calls with the detail you require. Even medium size companies can easily save two to four working days every month with this service.

Keep track of your telephone equipment

You started with a perfect inventory system, but does it still work as well as you would like? Is it tied into the leavers and joiners lists? Probably not, but our TMS will automate these processes for you.

The software provides easy to understand customised reports from divisional level down to departmental cost centres and individual staff call costs. Many companies find that by using our software and associated consultancy they can reverse their previous trend of rising costs, and reduce costs by 20% - 30% below the original baseline.

How does TMS work?

Firstly we use your existing bills to assign names to numbers, whether they are for business or personal calling purposes. We then group the callers by department, cost centre or division. Alternatively, you can define the parameters yourself.

TMS records information on each call made, including date, time, call duration, caller and number dialed. This information can then be analysed in any way that suits you. We design regular reports to cover all your usual requirements, and special ad-hoc reports can be produced when required. Alternatively you can at any time query the database yourself over the web to produce your own cost centre reports.

Some popular reports include:

Known business numbers called. Time, length and caller identity

Unknown numbers called. Peak, off peak and weekends

Business and personal calls. Staff member, division and cost centre

Activity of calls to your customers, clients and suppliers, and between staff members

Analysis of number and destination of SMS text messages

Cost summaries for allocation to departments, divisions and cost centres

TMS Analysis can be as detailed or as streamlined as you see fit. We have often found at StartWrite that call volumes fall quickly as staff become aware of their accountability, and heightened responsibility permeates your organisation with TMS. Your staff spend time growing your business while TMS provides soft but effective monitoring.

If you would like to discuss any requirements please contact StartWrite Consultants on info@stwconsult.com or call on 0845 055 6456.

TMS Expense Management Software FAQs